The business process itself is the core of the organization. It represents the overall tasks, activities and workflows that achieve the mission and core goals of the business. Well-defined and documented business processes help organizations achieve their goals faster, lower costs, reduce errors, and give employees more time to focus on higher-value tasks. To have effective business processes, organizations need to identify which tasks are most critical to the desired results, ensure accountability, streamline communication channels and set standards for how the business conducts its activities.
Review current business processes
It will be helpful for you to start by reviewing what you are currently doing in your business processes. You can do this by looking for redundancy and low-value activities, bringing in stakeholders and other key people who run the process on a day-to-day basis to evaluate what is working and what can be improved.
Start by defining the purpose of the business process
When creating a business process, it is important to do it with an end in mind. Organizations need to figure out what the goals are for specific business processes and work their way from the goals to the sub-processes and tasks.
List activities, look for inefficiencies and places to automate
Start by listing all the current and potential activities of a process. Listing the tasks for each activity will help with prioritizing future tasks from the process steps.
Develop a process map
After knowing all the activities required in a process, you can then map the processes in an orderly and easy-to-understand manner. Create timelines and determine costs for each task and the overall process.
Assign process and management tasks
Assign managers to oversight and ownership, including oversight of any tasks assigned to be automated. Just because it’s not done by humans, doesn’t mean it can walk alone without humans in its circle
Test and implement the process
Testing each step in the process before implementing it at scale is critical to giving managers and stakeholders the opportunity to fully put the new process into practice. Once you’ve done thorough quality assurance testing and fixed any issues or issues, you’re ready to broadly implement your defined business processes.
Measure business value
Good business processes provide value. To that end, you can use process management tools and solutions that can help you and your managers track process performance, process mapping and execution progress.
Collect feedback for continuous process improvement
Gather feedback from your stakeholders on how the new process is working for them. Check the size of the value set at the start to see if your new process is an improvement and is driving success.